Shipping policy

Effective Date: 8. August 2024

Thank you for choosing to shop at Vera Hilmars. We are committed to ensuring that your purchase arrives safely and in a timely manner. Please take a moment to review our shipping policy.

Processing Time

           - Order Processing: All orders are processed within 1-5  business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

           - Custom Orders: For custom or made-to-order items, processing times may vary. Please refer to the product description for specific details.

Shipping Methods and Delivery Times

           - Shipping Options: We offer the following shipping options:

    • Standard Shipping: Typically delivers within 1-5 business days.
    • International Shipping: Delivery times vary based on destination but generally take 5-14 business days.

           - Delivery Times: Delivery times are estimates and start from the date of shipping, not the date of order. Please note that delivery times may vary depending on your location, weather conditions, and other factors beyond our control.

Shipping Rates

           - Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the order. Shipping charges will be displayed at checkout before you complete your purchase.

           - Free Shipping: Free shipping may be offered as a special promotion during certain times of the year. When applicable, details about any free shipping offers will be clearly communicated on our website and will be automatically applied at checkout if your order qualifies.

Order Tracking

           - Tracking Information: Once your order has been shipped, you will receive an email with the tracking number and a link to track your order. Please allow 24 hours for the tracking information to update.

           - Lost or Delayed Packages: If your package is delayed or lost, please contact us at verahilmars@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

           - Customs, Duties, and Taxes: For international orders, customs, duties, and taxes may apply. These fees are the responsibility of the recipient and are not included in the shipping charges at checkout. Please check with your local customs office for more information.

           - Delivery Times: International delivery times vary based on the destination country. Please allow additional time for customs processing.

Address Accuracy

           - Shipping Address: Please ensure that the shipping address you provide at checkout is complete and accurate. Vera Hilmars is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

Damaged and Defective Items

           - Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your package with photographs of the damage. We will arrange for a replacement or refund as appropriate.

Changes to This Policy

           - Policy Updates: Vera Hilmars reserves the right to update this shipping policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns about our shipping policy, please contact us at [insert contact information]. We are here to assist you.

By placing an order with Vera Hilmars, you agree to this shipping policy.